At Machine Master, we are committed to providing high-quality spare parts for your industrial machines. We understand that sometimes a part may not meet your expectations or fit your specific machine needs. Our refund policy is designed to provide a clear and straightforward process for returns and refunds.
● Returns must be initiated within 30 days of the purchase date.
● The spare part must be in its original, unused condition.
● The part must be returned in its original packaging with all accompanying materials.
● Custom-made or special-order parts.
● Items that have been installed, used, or altered.
● Clearance or sale items, unless defective.
● AMS and membership fees are non-refundable.
● Services utilized under these programs are not eligible for refunds.
1. Contact our customer service team to initiate a return.
2. Provide proof of purchase and details about the part being returned.
3. Our team will provide a Return Merchandise Authorization (RMA) number and return instructions.
4. Ship the part back to us, including the RMA number in the shipment.
5. Once we receive and inspect the part, we will process your refund.
● Refunds will be credited to the original method of payment.
● Please allow up to 7 business days for the refund to reflect in your account.
● For items purchased online, the return shipping costs are the responsibility of the customer, unless the part is defective or an error occurred on our part.
● If a part purchased from us fails during the repair service due to manufacturing defects, we will provide a replacement or a refund.
Contact Information: For any questions or concerns regarding our refund policy, please contact our customer support team at [support@machinemaster.in]
---
This policy template is a starting point and can be customized to fit the specific needs and practices of your business. It's also important to ensure that your refund policy complies with local laws and regulations. For a more detailed and personalized policy, you may want to consult with a legal professional.